Senior Director, Professional Services

Das ist der Job

Proficient in leveraging AI technologies to enhance productivity and ensure successful customer outcomes.

Darum lohnt es sich

Responsibilities • Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region. • Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what is working and what isn't, and shaping product and methodology decisions. • Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully. • Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered. • Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development. • Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption. • Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally. • Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team.

Requirements • 10+ years of experience in professional services or implementation leadership within the software or technology industry, including experience managing consulting teams. • A track record of serving as delivery director or engagement lead on complex, enterprise or mid‑market software implementations. • Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility. • Deep expertise in enterprise software implementation — ideally in PSA, project‑based software, or adjacent SaaS categories. • Experience managing or overseeing delivery partners/system integrators, with the ability to hold partner delivery to internal quality standards. • AI fluency at a practical level — you know how to apply AI tools to make a delivery team faster and more productive, and can bring that mindset to your team. • Strong executive presence with the ability to communicate, present, and influence stakeholders at all levels, including C‑suite buyers and internal leadership. • Experience working within or selling to consulting or professional services organizations, with a strong understanding of how they think about delivery, utilization, and margin. • Excellent listening, negotiation, and communication skills — verbal and written.

Core Competencies Demonstrates extensive experience in leading professional services delivery, with a strong focus on enterprise software implementation and team performance.