Senior Director Lease Administration

Darum lohnt es sich

Responsibilities • Manage large teams 10+ and grow and develop teams. • Familiar with accepted hiring and employment practices. • Responsible for workforce planning, succession planning, retention strategies and performance management frameworks. • Review and validate team allocations and alignment to contractual scope of work and client’s expectations. • Manage team workloads ensuring equitable distribution. • Provide quality control within the database to identify errors and inconsistencies. • Ability to create, edit, and run reports in most Lease Administration databases. • Mentor and train Lease Analysts on key lease administration duties. • Interpret complex commercial lease language and attend to details. • Oversee lease abstraction, translation and quality control process for assigned account(s). • Assist in account transitions and setup as appropriate. • Make sure quarterly maintenance of account process, procedures and playbooks. • Ensure timely and accurate abstraction or input of all rental obligations related to leases and all other important lease information. • Understand client business objectives, real estate portfolio strategy, and service expectations. • Maintain thorough understanding of client agreements for team accounts including boundaries of scope of work, fee structure, billing frequency and payee information. • Ensure this information has been correctly entered into and maintained as a client contract in WorkTrac. • Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. • Oversee development and maintenance of strong client governance programs such as reporting cadence, communication methods, business reviews, etc. • Drive toward achieving a net promoter score representative of strong service delivery and client relationships. • Manage client escalations and ensure timely resolution of issues. • Proactively identify account related risks and oversee appropriate mitigation strategies and management through solutions. • Oversee and ensure global team is delivering services per the client specific process and contract. • Manage assignments and delegation of database management tasks to global team members. • Support RFI and RFP response development including pricing, presentation decks, etc. • Participate in presentations to new or existing clients for new business pitches. • Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions. • Foster effective communication and demonstrate professional presence, actively engaging with all team members to promote a collaborative environment. • General understanding of AI technology and openness to adapting to the evolution of technology. • Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts. • Provide final QC for abstraction process as may be required for assigned accounts. • Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc. • Ability to review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions. • Ensure accounts reconciled with outstanding balances and ensure dispute resolution. • Ability to assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of all charges. • Ability to review and validate Consumer Price Index adjustments as provided in legal documents. • Maintain file systems, including the data integrity of information contained in the database application used for tracking all Tenant and Lease related data. • Responsibility for revenue growth, profitability targets, account P&L management, pipeline development, cross‑selling / organic growth targets. • Track and ensure account contracts are current and renewed in a timely manner. • Confirm and approve monthly client billing. • Responsible for ensuring that all pass‑through expenses are billed in accordance with contract and internal process. • Track A/R for assigned clients and elevate to appropriate parties. • Knowledge of Lease Administration scope of services, master service agreement and inter‑company contractual review and development in partnership with Colliers legal, risk and security teams. • Develop and maintain tracking method for team workloads and assignments and provide refreshed gearing annually. • Lead key program initiatives such as Best Practice tracking, Case Study Development, AI partnership with Technology, Global COE Partnerships, etc. • Other duties as assigned.

Requirements • Bachelor’s degree in business, accounting, real estate, or similar field preferred. • Qualified candidates will have at least 10 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields having worked in either (or both) the Landlord or Tenant sector. • Minimum of 7 years of people management/leadership experience. • Intermediate to expert level experience with multiple commercial real estate database applications such as CoStar, Yardi, Apex, ProLease, Virtual Lease, or other portfolio management database systems. • Expertise and documented success working on multi‑line global accounts with 1,000+ leases and global account management structure. • Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.). • Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred. • Must be effective and have successful track record of working independently, preferably remotely, and possess strong time management skills.