Director, EDI Management – API Integrations

Responsibilities • Maintain knowledge on current and emerging developments/trends to assess the impact and collaborate with management to incorporate new trends and developments in current and future solutions • Direct and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives • Identify and direct the implementation of process improvements that significantly reduce workloads or improve quality across the department • Provide subject matter expertise to team members and internal/external stakeholders on complex assignments/projects • Establish and implement priorities, performance goals and objectives to ensure group results • Direct and provide leadership to continually improve the capability and results • Direct all EDI, API and Electric File Exchange processing and administration ensuring the service delivery is accurate, timely and meets all internal service levels • Collaborate with Leadership on the development of all service levels • Collaborate with internal stakeholders to facilitate and ensure an understanding of the key service differentiators between Lincoln and its competitors • Perform root cause analysis of escalated issues to proactively prevent issues/concerns going forward • Provide EDI, API and Electronic File Exchange subject matter expertise and guidance to team members on complex escalated inquiries and/or concerns • Review and resolve complex EDI, API and Electronic File Exchange escalated issues and concerns Requirements • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) • 7+ Years of experience in Eligibility Management and/or employee transaction processes including significant experience with EDI, API and Electronic File Exchange • 3+ Years of managerial, supervisory, and/or demonstrated leadership experience • Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches • Ability to think critically, analyze information and to evaluate the implications of a course of action or solution • Demonstrate strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines • Confident, comfortable communicator with strong written and verbal communication skills • Deep expertise in: EDI transactions (834, 820, 835, 837) • API frameworks (REST, JSON) • Experience partnering with Employers Brokers/consultants • Payroll vendors • Benefits platforms