Virtual Executive Assistant — Patient Success Operations

Responsibilities • Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication • Provide compassionate, top‑notch support with a strong focus on patient satisfaction • Assist with scheduling appointments, rescheduling, and helping patients onboard • Support patient retention and outreach through follow‑ups, reminders, and proactive patient check‑ins • Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays • Accurately document patient interactions to ensure proper follow‑up, case tracking, and continuity of support • Identify recurring patient issues and share feedback to improve workflows and quality of service • Work closely with team members to resolve patient concerns quickly and effectively • Maintain a reliable, high‑speed internet connection for smooth and consistent communication Requirements • 2+ years in a patient‑facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar) • Previous experience in a telehealth or call center environment is highly preferred • Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation) • Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed • Proficient in spoken and written English • Comfortable working in a fast‑paced, ever‑evolving startup environment • Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms) Tools & Technologies • Dialpad • Slack • Healthie