COO – Managing Director, Operations & Scaling

Das ist der Job

Proficient in managing complex projects and deriving actionable insights from KPIs and financial data.

Darum lohnt es sich

• Lead and further develop the company’s operational processes • Clarify priorities, responsibilities, capacities and handovers • Structure larger B2B projects, custom-made orders and international rollouts • Monitor timings, quality, costing, margins and payment terms • Establish reusable project standards and evaluate completed projects • Further develop collaboration with production, supply and technology partners • Coordinate legal and organizational frameworks for complex projects • Optimize processes across CRM, ERP/inventory management, e‑commerce, accounting and project management • Define data structures, statuses and responsibilities • Pragmatically document core processes • Identify and implement automations with IT, freelancers, AI, n8n, Make or comparable tools • Introduce new systems and ensure their consistent use across the team • Manage budgets, forecasts, liquidity, margins and operational KPIs • Develop dashboards and reports on revenue, contribution margin, costs, receivables and project status • Assess the profitability of larger projects, investments and new services • Derive actions from variances and KPIs • Contribute to resource planning and growth decisions • Implement the growth and scaling strategy together with shareholders and the team • Build lean governance structures with KPIs and review routines • Enhance onboarding, knowledge management and cross‑functional collaboration • Support employees in taking on autonomous responsibility • Contribute to the further development of the Munich-area location • After structured onboarding, assume an official managing director role early on Requirements • Several years of experience with budget, P&L and decision‑making responsibility, ideally in a startup, SME, retail, manufacturing, e‑commerce or project‑based company • Experience in operations, complex customer projects, process development, order fulfillment or supply chain • Entrepreneurial mindset and a strong hands‑on attitude • Independently create solutions, analyses, templates and processes • Prioritize diverse topics and drive them to structured completion • Experience in cross‑functional collaboration and coordinating employees • Confident handling of budgets, KPIs, forecasts, spreadsheets and digital systems • Interest in automation, AI and continuous process improvement • Quickly structure complex situations and prepare decisions even with incomplete information • Very good German and good English skills • Passion for sustainability and long‑term company building • Generalist entrepreneurial mentality, willingness to learn and to take responsibility beyond traditional departmental boundaries • Willingness to invest would be an advantage Core Competencies Demonstrates expertise in operational process development, budget management, and cross‑functional collaboration, with a strong focus on automation and continuous improvement.

Highest‑signal resume keywords • Budget Management • Process Development • Cross‑Functional Collaboration • Automation Implementation • KPI Analysis ATS Optimization Keywords Hard Skills • P&L Responsibility • Order Fulfillment • Supply Chain Management • Project Management • Data Analysis • Forecasting • Spreadsheets • Digital Systems • Process Optimization • Complex Project Structuring Soft Skills • Entrepreneurial Mindset • Hands‑On Attitude • Problem‑Solving • Prioritization • Autonomous Responsibility Industry Keywords • B2B Projects • Startup Experience • SME • Retail • Manufacturing • Project‑Based Company • Sustainability • Growth Strategy • Lean Governance • Knowledge Management Tools & Technologies • CRM • ERP • E‑Commerce Platforms • Accounting Software • AI Tools • N8n • Make