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Director of Tenant Services

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Arbeitsort, England, United Kingdom
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Principal Consultant – Asset Management, Property Services & Compliance

  • Location: Norfolk, with hybrid working available
  • Salary: £102,000 per annum
  • Contract: Permanent
  • Hours: 37 hours per week, Monday to Friday

MMP Consultancy is supporting a social housing provider in Norfolk with the recruitment of a Director of Tenant Services. This is a key leadership appointment, responsible for delivering high-quality landlord services and ensuring tenants' needs shape the organisation's priorities and decisions. Reporting to the Chief Operating Officer, you will lead Housing, Independent Living, and Service Charges, Rent & Income services. You will provide strategic direction, oversee operational performance and lead service transformation, while ensuring strong governance and regulatory compliance.

Key Responsibilities

  • Develop and deliver the Tenant Services strategy in line with organisational objectives.
  • Improve service quality, operational performance and outcomes for tenants.
  • Provide assurance on housing regulation, consumer standards, governance and risk management.
  • Lead improvement and transformation programmes across Tenant Services.
  • Build and develop effective leadership teams, promoting accountability and continuous improvement.
  • Work closely with the Executive Team and Board to inform decisions and provide clear oversight of service performance.

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