Director of Tenant Services

Principal Consultant – Asset Management, Property Services & Compliance

Location: Norfolk, with hybrid working available Salary: £102,000 per annum Contract: Permanent Hours: 37 hours per week, Monday to Friday

MMP Consultancy is supporting a social housing provider in Norfolk with the recruitment of a Director of Tenant Services. This is a key leadership appointment, responsible for delivering high-quality landlord services and ensuring tenants' needs shape the organisation's priorities and decisions. Reporting to the Chief Operating Officer, you will lead Housing, Independent Living, and Service Charges, Rent & Income services. You will provide strategic direction, oversee operational performance and lead service transformation, while ensuring strong governance and regulatory compliance.

Key Responsibilities

• Develop and deliver the Tenant Services strategy in line with organisational objectives.

• Improve service quality, operational performance and outcomes for tenants.

• Provide assurance on housing regulation, consumer standards, governance and risk management.

• Lead improvement and transformation programmes across Tenant Services.

• Build and develop effective leadership teams, promoting accountability and continuous improvement.

• Work closely with the Executive Team and Board to inform decisions and provide clear oversight of service performance.