Das ist der Job
This includes participating in the sales process when appropriate.
Darum lohnt es sich
Job Description Summary As a Portfolio Director you will lead a high‑performing, cross‑functional portfolio team, driving client satisfaction, revenue growth, and operational excellence. The Portfolio Director will directly manage Associate Directors and Coordinators, providing mentorship and fostering strong team performance.
Note that the Commercial team may be engaged when required. This role carries full P&L accountability and requires guiding strategic execution across both implementation and ongoing service delivery.
Additionally, this role will focus on building and maintaining client relationships, overseeing contract negotiations, and ensuring long‑term retention through exceptional service and commercial development.
What you’ll be doing Key Account Management Lead client account management and commercial activities within the portfolio, focusing on client retention and revenue growth. Participate in client contract negotiation/LOI process during sale and lead contract negotiation process during renewal, including SLA/KPI targets and financial penalties.
Ensure for new sales that work begins at the appropriate time in the sales lifecycle. When SLAs are missed, ensure terms of contract are used when paying penalties. Develop and manage accurate revenue forecasts, ensuring compliance with protocols and financial targets established by the COO/CFO.
Oversee the financial management of client accounts, in
