Director, Product Development

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Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people.

Royal Caribbean Group's Celebrity Marketing Team has an exciting career opportunity for a full-time Director, Product Development, Celebrity Cruises reporting to the Vice President, Product Development .

OPERATIONAL EXCELLENCE & SOP DELIVERY • Ensure consistent execution of SOPs across all River guest experiences. • Identify gaps between documented procedures and live execution; partner with Operations to drive corrective action. • Support operational teams in embedding product standards into day-to-day service delivery. • Champion standardization, repeatability, and continuous refinement across the River fleet.

SHIPYARD & TECHNICAL COLLABORATION • Partner with Shipyard teams to support design development workshops, reviews, and working sessions related to River projects. • Participate in mock-up reviews, sample evaluations, and prototype walk-throughs to validate guest experience intent, functionality, and operational feasibility • Support translation of shipyard learnings into actionable product and operational refinements.

MARINE & REFURBISHMENT SUPPORT • Partner with Marine and Technical teams to support refurbishment and upgrade decisions impacting River guest experien j4ida j4it0729a j4iy26a Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Position Summary The Director of Product Development (Basel) is the primary Product Development leader for River guest experiences, with additional oversight and project-based support across Destination Experiences and select Ocean initiatives as needed.

Acting as a direct extension of the Miami-based Product Development organization, this role ensures that River onboard and destination experiences are delivered with operational excellence, brand consistency, and strict adherence to SOPs throughout their lifecycle-not only at launch, but in steady-state operation.

This position owns Product Development leadership for: • River onboard experiences (primary priority) • River destination experiences and shore-based programming • Entertainment scheduling and experiential flow on River • Partnerships, activations, and experiential collaborations (River-first) • Seasonal programming and special events (River-led) While River is the clear priority, this role may support Ocean initiatives-including audits, launches, or targeted projects-where regional presence, operational expertise, or product continuity is required.

The Director serves as the Product Development authority in-region, ensuring experiences perform as designed, scale operationally, and continuously improve-while acting as a trusted partner to Basel-based Operations during live execution and unanticipated disruption. This role is based in Basel, Switzerland.

Essential Duties and Responsibilities LEADERSHIP ATTRIBUTES • River-First Product Leader: Deep ownership of River guest experience execution and excellence. • Operationally Embedded: Works directly with live operations to ensure experiences are delivered as designed. • Brand & Standards Steward: Protects brand intent, service standards, and SOP integrity. • Pragmatic Problem Solver: Navigates disruption without compromising the guest experience.

PRODUCT OVERSIGHT • Serve as the Product Development owner for all existing River onboard and destination experiences. • Ensure River experiences - land and ship - are delivered in alignment with approved experience concepts, brand standards, and operating procedures. • Act as the primary escalation point for River product execution issues impacting the guest experience. • Partner closely with Miami-based Product Development leadership to align global product intent with regional operational realities.

EXPERIENCE AUDIT & QUALITY ASSURANCE • Lead ongoing audits of River onboard and destination experiences, including: • Guest journey flow • Service delivery consistency • Brand alignment and experience quality • Evaluate performance against defined standards and guest expectations. • Capture insights and operational learnings and feed them into future product refinements and development efforts.