Client Director, Manufacturing

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You will develop and execute comprehensive account strategies and territory plans, working in close collaboration with cross-functional teams—including Solution Sales, Solution Consulting, Support, and Professional Services—to deliver AI-powered, platform-based solutions that accelerate your clients' digital transformation. /ppWe’re looking for a high-performing, customer-obsessed individual who brings energy, leadership, and initiative.

Success in this role requires balancing short-term results with long-term client engagement, managing a customer-focused virtual team, and evangelizing the value of ServiceNow across the enterprise. /ppstrongWhat you get to do in this role: /strong /pulliProvide strategic leadership to client /liliBe the relationship manager between customers, ServiceNow the partner eco-system /liliBuild compelling E2E value stories along the ServiceNow platform to meet customer's strategic outcomes /liliManage all Executive relationships between ServiceNow and the customer /liliBuild trust and deep multi-tiered relationships through assigned clients' organization, from existing teams within IT, spreading into business areas to CxO level /liliDevelop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience /liliAchieve financial targets set out for the assigned client, including Licenses, Renewals and Professional Services /li /ulbrQualificationsbr/br/pstrongTo be successful in this role you have: /strong /pulliExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. /lilistrong7+ years of experience in client management /strong, aligning account strategies with revenue opportunities across global enterprise accounts /lilistrong2+ years in a Client Director or equivalent role /strong, with a proven track record of strongmulti-million-dollar sales success /strong and executive-level relationship management /lilistrongConsistent track record of selling complex enterprise software /strong to C-level executives, particularly within the manufacturing industry /lilistrongStrong point of view on industry trends /strong and the ability to craft compelling narratives around strongagentification /strong in Manufacturing /lilistrongExcellent communication and executive presence /strong, with the ability to convey leadership, confidence, and clarity across presentations, written content, and high-level meetings /lilistrongExpertise in building and executing account strategies and operational plans /strong for large, complex global accounts /lilistrongProven ability to accurately forecast and achieve revenue targets /strong in strategic sales environments /lilistrongSolid experience across IT Service Management, GBS, Security Operations, Customer Service, and IT Operations Management /strong, within software or IT sales organizations /lilistrongStrong leadership skills in managing virtual and matrixed teams /strong, collaborating closely with Solution Sales, Consulting, Support, and Professional Services /liliAbility to understand and translate strongbroad, enterprise-level business and IT needs /strong into strategic, high-impact solutions /lilistrongWillingness to travel up to 50% /strong /lilistrongFluent in English, German would be a plus /strong /li /ulbr/br/Additional Informationbr/br/pstrongWork Personas /strong /ppWe approach our distributed world of work with flexibility and trust.

Job Descriptionbr/br/pAs a strongClient Director at ServiceNow /strong, you will be responsible for spearheading growth leadership into new areas of business being responsible for one of our lighthouse customers in the manufacturing business.

You will lead executive relationship management, acting as a trusted advisor who deeply understands unique challenges and strategic objectives. /ppIn this role, you’ll drive engagement at the C-level using consultative selling skills to shape and close large, complex deals.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. a uLearn more here /u /a.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. /ppstrongEqual Opportunity Employer /strong /ppServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. /ppstrongAccommodations /strong /ppWe strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. /ppstrongExport Control Regulations /strong /ppFor positions requiring access to controlled technology subject to export control regulations, including the U.S.

Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. /ppFrom Fortune. ©2026 Fortune Media IP Limited. Used under license. /p