DSV Road GmbH

• Job Req Number: 118390
• Arbeitszeitmodel: Vollzeit
• Division: DEU - Schenker Aktiengesellschaft (Group)
• Stadt: Hamburg

Role Purpose

The Global Account Director (GAD) is responsible for the strategic and commercial management of one or more DSV’s global account(s). This role drives account planning and execution to maximize customer satisfaction, retention, and profitability. Acting as the senior commercial representative for assigned customers, the GAD builds trusted executive relationships, ensures effective collaboration across DSV divisions, and aligns account performance with DSV’s global commercial strategy.

Key Responsibilities

• Lead the development and execution of global account strategies and plans to drive sustainable growth and profitability.
• Manage the overall relationship with key global accounts, ensuring excellence in service delivery and customer experience.
• Build and maintain strong, long‑term relationships with senior customer stakeholders across geographies and functions.
• Act as the single commercial point of contact for all account‑related matters, including contract negotiations and escalations.
• Identify and develop new business opportunities through collaboration with internal stakeholders across DSV divisions.
• Leverage industry insights, customer data, and market trends to shape value propositions and account development plans.
• Drive operational and commercial alignment across divisions to ensure consistent global execution.
• Monitor financial and performance metrics, including revenue growth, share of wallet, and customer satisfaction.
• Champion cross‑selling and innovation opportunities to expand DSV’s footprint within global accounts.

Role Requirements

• A relevant university degree that equips you with strong analytical and professional foundations.
• 8–12 years of experience in global account management, business development, or commercial leadership roles within logistics, supply chain, or related industries.
• Proven ability to manage complex, multi‑regional customer relationships and achieve measurable growth.
• Strong consultative sales and negotiation skills, with experience engaging at senior and executive levels.
• In‑depth understanding of logistics, transportation, and supply chain operations, including commercial and financial drivers.
• Excellent communication, influencing, and stakeholder management skills across cultures and organizational levels.
• Strong analytical and problem‑solving capabilities, supported by CRM and performance management tools.
• Professional proficiency in English; additional languages are an advantage.

What We Offer

At DSV, you will join a truly global organization that values ambition, innovation, and collaboration. We offer an inclusive environment where you can grow professionally while contributing to the success of our international customers. You’ll be part of a dynamic global network that supports your development and empowers you to make a measurable impact. We provide competitive compensation, career advancement opportunities, and a culture built on trust and performance.

Your benefits*

• Financial security and extras: capital- forming benefits, company pension scheme, employee discounts, DSV employee master card (with monthly net credit of up to €50), Job-Bike, anniversary payments
• Focus on health: supplementary health insurance, computer glasses, group accident insurance
• Induction and team spirit: Individual induction training. With the support of a buddy at your side, you will quickly familiarise yourself with all relevant aspects of your job and can take responsibility for your area
• Versatile work organisation: Modern work equipment, transparent working time planning and time recording as well as the option of mobile working from home
• Continuous development: practical instruction, training and tailored programmes for your individual growth journey
• Benefits may vary depending on location or division

Severely disabled persons and persons with equivalent qualifications will be given preferential consideration.