Das ist der Job
We’re so happy you’re here!
Darum lohnt es sich
You’ll come in with a world‑class team of three already built, and the job is to empower them and keep building a high‑performing team — while staying close to the strategy and execution to keep raising the bar.
In this role, you will: Own long‑term customer LTV as your core KPI, setting lifecycle and retention strategy to move it Operationalize personalization and segmentation so the right message reaches the right customer at the right time, by default Embed AI into flows, reporting, and creative generation to multiply team output without adding headcount Lead and develop a team of 3 (Director Subscriber Experience, Senior Manager Lifecycle & Retention, and Man Thank you for checking our job out and we hope to have the chance to meet you in our interview process!
About the role
We’re hiring a VP, Retention and LTV to own LTV end to end — lifecycle marketing, loyalty, retention, and the full subscriber experience.
It’s one of the most important levers in the business: how we drive long-term value; speak to each customer in the right channel with the right message at the right time; turn one‑time buyers into long‑term customers; and support a world‑class loyalty program. This role is part of our remote HQ!
We have a fully remote, high‑trust work environment - and also come together on a biannual basis for amazing off‑sites where we can connect IRL.
