Senior Manager/Associate Director - Commercial Excellence (1260)

Das ist der Job

Role & Responsibilities Delivery and client consulting are the primary focus of this role.

Darum lohnt es sich

The Associate Director/Senior Manager will be embedded in client engagements, owning workstreams end-to-end and acting as the day-to-day point of contact for client teams. • Execute and manage client engagements across Life Sciences commercial excellence, with deep hands‑on involvement in: • Incentive compensation design and administration • Field force design and deployment • Sales operations strategy and process improvement • CRM implementation, configuration, and adoption (e.g., Veeva, Salesforce) • Customer dynamic targeting and call planning • Alignment design • Ad‑hoc analytics and field intelligence • Serve as the primary day‑to‑day client contact on engagements, working directly with client business stakeholders with limited oversight from senior leadership. • Translate complex client business problems into structured requirements, analytical frameworks, and actionable recommendations. • Own delivery quality across assigned workstreams—ensuring outputs are accurate, timely, and meet Axtria’s standards for client‑ready work. • Support the design, configuration, communication, and implementation of Axtria SalesIQ programs. • Develop clear, compelling client presentations and deliverables that communicate analytical findings to both technical and non‑technical stakeholders. • Collaborate daily with globally distributed teams across the EU, US, and India, coordinating effectively across time zones within Axtria’s follow‑the‑sun delivery model. • Manage multiple concurrent workstreams, maintaining delivery timelines and proactively flagging risks to senior leadership. • Lead CRM‑related project workstreams including requirements gathering, platform configuration support, data governance, and reporting framework design. • Advise clients on sales operations best practices—including field force performance tracking, incentive reporting, and CRM adoption strategies. • Support integration of CRM outputs with broader commercial analytics platforms and business intelligence tools. • Help clients align CRM and sales operations capabilities with commercial excellence objectives such as targeting, segmentation, and field force productivity.

Team & Talent • Guide and mentor junior team members on engagements, providing structured feedback and helping develop analytical and consulting skills. • Contribute to team hiring by participating in interviews and providing candidate assessments. • Actively participate in Axtria’s internal capability‑building efforts including training, methodology development, and knowledge management.

Desired Skills & Experience • 6–10 years of experience in Life Sciences commercial analytics or consulting, with a background in consulting, analytics services, or technology services firms strongly preferred. • Incentive compensation design and/or administration. • Field force design and deployment. • Sales operations and CRM (e.g., Veeva CRM, Salesforce). • Sales force effectiveness or commercial analytics. • Proven track record of owning and delivering client workstreams independently, with direct client interaction in a consulting or professional services environment. • Strong analytical skills—ability to structure ambiguous problems, build robust analytical models, and translate outputs into actionable client recommendations. • Hands‑on experience with CRM platforms used in Life Sciences (Veeva CRM, Veeva Vault, or Salesforce) and associated data and reporting ecosystems. • Comfort with AI‑driven analytics tools and digital commercial platforms; familiarity with Agentic AI or GenAI applications in a Life Sciences commercial context is a plus. • Working knowledge of EU data regulations, including GDPR, and their implications for commercial data governance and CRM practices in Life Sciences. • Bachelor’s or Master’s degree in Business, Engineering, or a related discipline such as Business Analytics, Information Management, Operations Management, or an MBA. • Strong communication skills—able to present analytical findings clearly to both technical teams and senior client stakeholders. • Highly organized with the ability to manage multiple workstreams in parallel in a fast‑paced, global delivery environment. • Collaborative working style with the ability to coordinate effectively across geographically distributed teams (EU, US, India). • Fluency in English required; additional European languages (German, French, Italian) are a strong plus given the EU client base.

Location & Benefits • Based in London, Zurich, or Frankfurt—hybrid working model with regular presence in client offices and Axtria EU hubs. • Travel to client sites and conferences across Europe. • Competitive compensation and benefits package commensurate with experience, including performance‑based incentives. • The exact nature of duties as well as the compensation package will be commensurate with experience and market standards for the respective location.

Client Relationship & Practice Support • Build trusted working relationships with day‑to‑day client contacts and contribute to positive client satisfaction on every engagement. • Identify expansion opportunities within existing accounts and flag them to senior leaders—supporting (not leading) BD activity. • Contribute to proposal development and RFP responses by providing delivery scoping, effort estimates, and relevant prior work. • Support thought leadership by contributing to POVs, solution frameworks, and internal knowledge‑sharing initiatives.