Implementation Director

Das ist der Job

This is an individual contributor role and will report into one of Cedar’s Delivery Group Leads.

Darum lohnt es sich

The Role Cedar’s Delivery team is responsible for end‑to‑end implementation of Cedar’s product suite.

Internally, you will serve as a strategic thought partner with Delivery team leadership and go‑to‑market teams on playbook strategy and implementation asset development, investing deeply in optimizing our processes, coaching others and scaling our team.

Responsibilities Accountable for the overall success of Cedar implementation for Cedar’s large, strategic clients Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, quality delivery; able to execute independently with limited direction and oversight Act as a strategic thought partner / senior liaison between Delivery, go‑to‑market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for others Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals Build exceptional partnerships with Cedar Solution Design Leads, Client Growth Leads, Implementation Managers, Solution Architects, and Solution Engineers to execute Cedar’s most complex implementations Coach and mentor Cedar Implementation Managers to manage additional complexity, leading by example through our most ambiguous and challenging situations Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar’s platform and delivery approach Exemplify Cedar’s values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity Required Skills & Experience Experience in a client‑facing senior project management, consulting or operations role (or equivalent) within healthcare technology implementations Experience working with large hospital systems and/or payers required; Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise required Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines Exceptional communication skills; able to succinctly articulate status and risks to executive stakeholders Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement Creative and resilient problem‑solver; able to proactively anticipate and mitigate risks independently and coach others to do the same Strong analytical skills a plus; fluency in, for example, Excel, Looker, Tableau, Salesforce, Smartsheets, etc.

Intellectual curiosity; consistent desire to innovate and improve Inspires others to achieve company and individual goals Compensation Range and Benefits Salary Range*: $157,250 - $185,000 This role is also equity eligible This role offers a competitive benefits and wellness package *Subject to location, experience, and education What do we offer to the ideal candidate?

Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you For exempt employees: Unlimited PTO for vacation, sick and mental health days – we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge 16 weeks paid parental leave with health benefits for all parents, plus flexible re‑entry schedules for returning to work Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC‑identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female‑identifying Cedarians) Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation Access to hands‑on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally #J-18808-Ljbffr Implementations are a critical part of Cedar’s client lifecycle – the process by which prospects become live clients, and contracted ARR becomes actualized ARR – and can be divided into four major implementation phases: Sell, Solution, Ship, and Scale.

We are seeking an Implementation Director to lead our largest, most strategic implementations within the third stage (Ship) of each client’s Cedar implementation journey.

In this role, you will leverage your deep healthcare implementation experience and advanced executive communication, consensus‑building, and risk mitigation skills to independently deliver high‑quality, complex technical implementations. A chance to improve the U.S. healthcare system at a high‑growth company!