Executive Assistant, Customer Care Focus

Responsibilities • Be the voice clients trust on every load. • Receive and process freight quote and booking requests • Provide real-time shipment tracking updates and accurate ETAs • Handle service issues, delays, and complaints with a calm, professional tone • Escalate appropriately when issues require operations or leadership input • Keep trucks, drivers, and customers in sync. • Coordinate with drivers and internal operations on pickups, deliveries, and route updates • Assist with load entry, documentation, and TMS updates • Support the brokerage division with last-minute or time-sensitive shipment coordination • Work cleanly in the tools that move freight. • Use the company's TMS to track shipments, manage resources, and generate reports • Stay sharp on email, phone, and chat communication tools • Keep records and documentation organized and accessible • Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.) • Understand basic logistics workflows: pickup → transit → delivery → POD • Bring a safety-first, reliability-first mindset to every interaction Requirements • High school diploma or equivalent (industry training or coursework a plus) • 1–3 years of experience in customer service, logistics, dispatch, or supply chain • Familiarity with a Transportation Management System (TMS) or similar logistics platform • Excellent verbal and written English; client-facing presence • Strong attention to detail across multiple trucks, customers, and routes • Ability to multitask and stay organized under pressure • Proficiency with email, phone, and chat communication tools • Comfortable working U.S. business hours (night shift, PH-based)