Das ist der Job
Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
Darum lohnt es sich
Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets. Ability to work effectively both independently and as part of a remote team.
Responsibilities Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs. Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
Utilise problem‑solving skills to address complex customer inquiries and provide effective resolutions to complaints. Demonstrate attention to detail to ensure accuracy in all aspects of the order process. Cultivate strong relationships with guests and partners, fostering trust and loyalty.
Requirements Previous experience in customer service is a must. An understanding of scuba diving–related products and services is extremely desirable. Fluent in English with clear, professional verbal and written communication skills, other languages a bonus. Proven analytical and problem‑solving abilities. Exceptional attention to detail.
Strong interpersonal skills, with a focus on building positive relationships. Positive attitude and a commitment to delivering exceptional service. Experience in remote and fully independent working. Experience in the travel industry is desirable. Having a diving certificate is BIG plus.
Hard Skills Analytical Skills Communication Skills Remote Work Experience Travel Industry Knowledge Scuba Diving Product Knowledge Soft Skills Relationship Building Positive Attitude Independent Work Certifications & Qualifications Diving Certificate #J-18808-Ljbffr
