Customer Success Director (m/f/d) Global

Das ist der Job

Hello there!

Darum lohnt es sich

We started out in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over 260 employees spread across 15 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets globally.

Your mission as a Customer Success Director Appinio is transforming market research through client-focused innovation, and our Customer Success team is at the core of this mission.

Reporting to our COO, you’ll collaborate closely with Sales, Product, Research Consulting, and Marketing teams to align cross-functional efforts, optimize engagement, and maximize the value we deliver to clients. We’re Appinio, the fastest (and coolest) market research platform.

On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions. We’re seeking a Customer Success Director to lead the strategic direction of our global customer success function.

As Director of Customer Success, you’ll be responsible for shaping our customer success strategy, focusing on enterprise clients, revenue growth, and ensuring seamless customer journeys. The ideal candidate has extensive experience in primary market research, Enterprise Customer Success, and data-driven strategy.

You’re a dynamic leader, capable of scaling CS operations and setting a vision for customer engagement that drives results across retention, satisfaction, and loyalty. What you’ll be doing Global Leadership