Das ist der Job
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Darum lohnt es sich
About The Role
As Customer Services Executive, you deliver exceptional, responsive customer service and ensure every interaction meets Global Switch service standards.
You report to the Customer Services Manager (Site) and partner with the Customer Services Centre of Excellence to provide consistent, compliant support across all customer touchpoints. You coordinate service requests, support incident management, and deliver clear, timely customer communications in line with governance requirements.
You help maintain service consistency, enable smooth infrastructure transitions, and drive continuous improvements that strengthen customer satisfaction and operational performance.
Key Responsibilities Deliver prompt, professional, and high‑quality support to customers on‑site, ensuring every interaction reflects Global Switch’s service excellence and operational standards.
Adhere strictly to established customer service procedures and Centre of Excellence guidelines to guarantee consistency, reliability, and compliance across all engagements.
Facilitate seamless customer onboarding and service transitions by coordinating service requests, validating technical requirements, and ensuring accurate capture of customer specifications. Adopt a proactive approach to customer support throughout the entire lifecycle, anticipating needs and addressing potential issues before they escalate.
