Client Success Executive

Das ist der Job

Your goal: to retain customers with our solutions in the long term and ensure their success.

Darum lohnt es sich

As part of the internationally positioned VIP District Group with offices in six major European cities, we focus on customised digital approaches that promote engagement and appreciation in the work and customer environment.

MIVO Mitarbeitervorteile GmbH develops user-friendly apps and SaaS solutions that help companies and institutions to strengthen their loyalty to employees, customers, and members in the long term.

Your new role: As a Customer Success Manager, you will be the first point of contact for our customers, especially during successful onboarding and beyond. With a feel for what our customers need, you will ensure optimal use and thus maximise the added value of our services.

What you can expect: Effective onboarding and communication: You will ensure that company contacts communicate the employee portal to their workforce in the best possible way. This includes training, documentation, and support materials such as ready-made emails, presentations, and FAQs.

Strategic support: You analyse your customer portfolio in order to develop targeted measures for user growth and identify sales potential. Targeted communication: You use suitable channels to promote the use of our solutions and help your customers achieve their goals.

Upsell and close deals: You identify and realise upsell opportunities, conduct negotiations, and close deals. Strengthen customer relationships: Durin