Das ist der Job
Job Description Summary Novartis is on a mission to transform medicine and improve lives worldwide.
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Mentor and coordinate delivery resources: Provide day-to-day direction to extended team members (e.g., analysts, contractors) and contribute to capability building across the product owner community.
As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making.
The US CRM organization sits within Strategy, Platforms remove blockers; manage scope trade-offs; and ensure predictable, high-quality releases.
Improve processes and user experience: Identify pain points in current workflows and propose enhancements; validate solutions with users; and support change adoption with clear documentation and enablement.
Partner across business and IT: Coordinate with CRM product managers, architecture, analytics, privacy/legal, and commercial/medical stakeholders to align on requirements, sequencing, and release readiness.
Ensure governance, privacy, and compliance: Follow established governance processes and support risk assessments to ensure best in class solutions meet regulatory, privacy, security, and data standards.
Support change enablement and adoption: Partner with training and communications leads to ensure releases are understood, adopted, and measured; incorporate feedback into iterative improvements.
Communicate status and outcomes: Provide concise updates on roadmap items, risks, decisions needed, and measurable outcomes to product management leadership and stakeholders. Contribute to product strategy and continuous improvement: Demonstrate a deep understanding of market apply learnings pragmatically within the Novartis ecosystem.
Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM capabilities within commercial operations. Strong innovation, partnership, and intellectual maturity are needed.
A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role. xecpmvz Essential Requirements: Education: Bachelor's degree in related field is required; Master of Science and/or MBA preferred Proven success in driving product management capabilities for large-scale CRM implementations. 5-7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharm
