Account Executive - Client Success Manager, Corrections

Darum lohnt es sich

Client Success Responsibilities • Serve as the primary point of contact for assigned clients, ensuring strong, long‑term relationships. • Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance. • Anticipate client concerns and proactively address potential challenges. • Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection. • Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client‑specific policies. • Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle. • Develop and deliver client‑specific reports that provide insights on revenue trends, outstanding accounts, and operational performance. • Investigate and resolve any escalated billing or collection issues promptly. • Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns. • Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge.

Ability to work independently and as part of a collaborative team. • Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention. • Exceptional problem‑solving abilities and attention to detail. • Ability to set and maintain priorities in a fast‑paced client‑focused environment, with multiple demands and interruptions. • Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client. • Advanced proficiency in RCM software and Microsoft Office Suite, data analytics, and process improvement initiatives.

Requirements • Bachelor’s degree in healthcare administration, Business, Finance, or related field – level of experience in the industry also considered. • Relevant certifications (e.g., Certified Revenue Cycle Professional – CRCP) preferred. • 3+ years of experience in Revenue Cycle Management or related healthcare finance roles. • Anesthesia RCM experience required. • Proven experience in client relationship management. • Deep understanding of healthcare billing, coding, compliance, and insurance processes. • Ability to analyze complex data and provide actionable insights. • Strong communication, negotiation, and interpersonal skills.

Leveraging technology and automation to enhance efficiency and accuracy. • Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly.

ATS Optimization Keywords Hard Skills • Revenue Cycle Management • Healthcare billing • Healthcare coding • Compliance • Insurance processes • Data analysis • Performance indicators • Process improvement • Client relationship management • Anesthesia RCM Soft Skills • Communication • Negotiation • Interpersonal skills • Customer service • Problem-solving • Attention to detail • Prioritization • Collaboration • Adaptability • Independence Certifications & Qualifications • Certified Revenue Cycle Professional Industry Keywords • HIPAA • CMS • Healthcare administration • Finance • Revenue trends • Operational performance • Client‑specific policies • KPI monitoring • Billing accuracy • Revenue collection Tools & Technologies • RCM software • Microsoft Office Suite • Data analytics • Automation technologies