HH Global

Purpose of the jobOur Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time. You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities. The main area of spend under management with this luxury beauty client are 2D print, direct mail and sampling with some promotional items. This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

The client is based in Düsseldorf , and you need to be able to readily access that location on occasion. Please submit your resume / application in English. Failure to do this will mean your details will not be reviewed.

Key responsibilitiesSupport the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilitiesProduce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are capturedBrief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company toolsEnsure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reportsKnowledge, skills + experienceBusiness Administration experience within a client services team where you are directly engaging with clientsExperience in direct marketing, as well as in the production of

point of sale products and promotional items, is desirableExperience within luxury, beauty, cosmetics, or FMCG industries would be an advantageNumerate with a commercial bias / understanding and able to manage multiple projects simultaneouslyA keen eye for detail plus developed time management and prioritization skillsExcellent communication skills - verbal, written + presentationMS 365 capability especially Outlook, Excel, PowerPoint + WordGerman and English language skills, French would be advantageousEssential criteriaBusiness Administration experience within a client services team where you are directly engaging with clientsGerman and English language skills, French would be advantageousWilling to travel to the client site in Düsseldorf when necessary#LI-EL1#LI-HybridPayTypeSalaryEmploymentIndicatorRegular