Das ist der Job
Overview Serve as the senior Gifthealth relationship owner for key client programs.
Darum lohnt es sich
Lead and develop a team of Directors of Client Success who own QBR execution, program reporting, and day-to-day client engagement. Partner with the patient experience team to identify risks early, resolve issues proactively, and ensure program performance meets or exceeds client expectations.
Serve as the primary bridge between client-facing work and the patient experience operations team. Lead and develop a team of Directors of Client Success who own QBR execution, program reporting, and day-to-day client engagement.
Partner with the patient experience team to identify Build trust with client executives, understand their strategic goals, and ensure Gifthealth is positioned as an indispensable partner. Own escalations, renewals, and expansion conversations at the relationship level. Maintain a clear view of program health across all client accounts.
Ensure quarterly business reviews are executed at a high standard across all client programs. Partner with commercial leadership on renewal strategy and expansion opportunities. Responsibilities Serve as the senior Gifthealth relationship owner for key client programs.
Build trust with client executives, understand their strategic goals, and ensure Gifthealth is positioned as an indispensable partner. Own escalations, renewals, and expansion conversations at the relationship level. Maintain a clear view of program health across all client accounts.
