VP Customer Excellence | Up to 140K base | Remote in Germany

Das ist der Job

It's a transformation mandate, which is honestly the harder of the two.

Darum lohnt es sich

You're inheriting a tenured, capable team and a product that's deeply embedded in SAP, and your job is to take both through real structural change: new processes, new discipline, a different mindset, without losing what already makes the team good.

At the same time, a wave of long-tenured customers is being moved through a major underlying platform migration (old on-premise licenses shifting to modern, cloud-based pricing), which is reshaping a lot of commercial conversations right now.

Responsibilities • Turn the services organisation (20+ people) into a genuine sales-enablement function, not a standalone delivery shop • Install PM governance, effort estimation discipline and a formal, accurate handover between sales and services • Bring structure to a currently informal, inconsistent delivery process so implementation timelines get shorter and more predictable • Shift the team's mindset from "maximise billable days" to "get the customer live as fast as possible" • Read the KPIs that actually matter here, utilisation especially, and act on them, including making hard calls on underperformance • Design a bonus and incentive structure that drives the right behaviour, replacing one built purely around individual utilisation • Act as a real sparring partner to the commercial organisation, feeding delivery and customer insight back into how deals get structured • Bring a skeptical but capable, long-tenured team through a big change without alienating them or losing their domain expertise Requirements • Has personally led a delivery organisation transformation before, not just operated a mature one, and not just built something from a blank sheet.

Comfortable pushing back on the status quo instead of defaulting to "yes" • Strong stakeholder management and executive presence, someone who leads change by example rather than by decree • Has seen real operational excellence in a KPI-driven, performance-oriented delivery culture • German native, fluent English • Comfortable with a remote-first setup that still means regular in-person time with the team, the office and clients Nice-to-Haves • An additional European language • Previous experience in a PE- or VC-backed environment Salary & Benefits • OTE: €180,000 – €220,000 (Up to 140K base) • Equity: Meaningful long-term incentive package VP Customer Excellence | €180K–220K OTE + equity | Vertical Enterprise Software | Remote in Germany This isn't a build-from-scratch role, and it isn't a maintain-what-exists role either.

My client is a PE-backed enterprise software company serving the utilities and circular economy space. The product is built and embedded entirely on SAP, not just "SAP-compatible," it actually runs inside SAP.

Revenue sits in the high teens of millions of euros, growing around 30% year on year, with retention above 95% and clients who've been on the platform for two decades. A new CEO is pushing the business from a founder-era, comfortable operating model into a professionalised, software-led growth company.

Dealing with entrenched people and legacy systems is the specific muscle this role needs • Genuine, hands-on SAP ERP implementation experience. • The product lives inside SAP, and without real SAP delivery experience (SAP Activate methodology or similar) you'll struggle with the day to day of this job • Execution-focused, challenger mindset.