Treasury and Trade Solutions Client Executive (Vice President)

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In close collaboration with TTS Sales, Banking, and Product teams, the CE's core objective is to **lead the client experience journey ** by deeply understanding client treasury needs and operational frameworks.

This comprehensive insight enables the **proactive delivery of tailored TTS solutions **, thereby directly driving: * Increased wallet opportunities and **sustained revenue growth **. * Enhanced strategic client engagements, **ensuring revenue retention **. * Successful implementation, product adoption, and digital transformation initiatives.This role is designed to **lead and shape an exceptional client experience **, proactively foster satisfaction, and **secure long-term business retention ** by acting as the principal client advocate across Citi's global network and maintaining proactive, strategic communication. **Key Responsibilities: *** The TTS Client Executive **leads and drives ** strategic initiatives in collaboration with Sales, Banking, and Product teams to **orchestrate project success, accelerate product adoption, and maximize revenue growth and retention **.

This includes: * **Leading Critical Initiatives: ** Working in partnership with key stakeholders, proactively gathering and acting on client feedback, and independently supporting new business, all while ensuring stringent compliance with Citi's policies and regulatory requirements. * **Shaping Client Communication & Experience: ** Independently managing the global network, proactively communicating strategic product and regulatory changes, leading relationship reviews, and ensuring adherence to all credit, risk, and sales processes to **deliver a superior, differentiated client experience ** and **secure revenue retention **. * **Strategic Client Advocacy: ** **Acting as the client advocate ** within the Citi network across over 100 countries, **driving client satisfaction and business retention ** through proactive, communication with key decision-makers and internal client teams. **Detailed Responsibilities: *** **Strategic engagement in collaboration across Sales and Product ** to ensure a deep understanding of key TTS Sales activities, **driving project completion through decisive product adoption and sustained revenue realisation **. * **Own the coordination of critical projects ** with relevant TTS stakeholders, including the implementation of new solutions, **proactively driving Voice of the Customer (VOC) feedback and leading associated action plans **. * **Direct and manage ** CITIKYC/AML requirements for new business opportunities within a defined client portfolio. * **Lead all client communication ** regarding product migrations, regulatory changes, and market updates.

Act as the principal client advocate internally, **spearheading the change management agenda for TTS **. * **Lead proactive Client Experience TTS relationship reviews ** with key client contacts and decision-makers. * **Drive and oversee collaboration ** with key stakeholders to maintain visibility of pending actions, ensure timely completion, and provide necessary support to **accelerate adoption and revenue realisation **. * For product adoption and new business opportunities, **partner strategically with Sales ** to ensure the client-facing team has a clear understanding of client pricing and communicates effectively across the network and with the client. * **Champion client issues **, ensuring prompt and effective resolution by collaborating with Service and Operations partners and leveraging client forums to **secure superior client satisfaction and retention **. * **Manage annual revenue budgeting **, including ongoing review of monthly revenue analysis, preparing summaries/forecasts for the defined client portfolio, and communicating findings to stakeholders **to safeguard and grow revenue **. * **Ensure strict compliance ** with TTS credit, risk, and sales processes. * **Strategically engage with clients ** to understand ad-hoc credit needs, facilitating their treasury requirements, and working with banking partners to ensure credit allocation.

The ideal candidate will have a strong background in: * Customer Service * Relationship Management * Sales * Senior Operations * Candidates should be customer-focused and able to operate effectively at all levels within Citi and the client organisation, **demonstrating independent judgment and leadership **. **Skills: *** **Proven track record of autonomous leadership ** in client-focused activity. * **Demonstrated ownership and independent execution ** of tasks and responsibilities. * Beneficial experience in Back Office Cash Management or Trade Operations. * **Language Skills: ** German is mandatory **Competencies: *** Exceptional Time Management and Organisational Skills * High energy with strong initiative and **proactive leadership *** Strong problem-solving skills and **independent decision-making *** Excellent interpersonal and **influencing skills *** Committed * Trusted team player **Qualifications: *** University Degree preferred. xayajpt * Exceptional candidates who do not meet these criteria may be considered if they possess the necessary skills and experience, **especially demonstrating leadership and autonomy **.

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Scrollen Sie nach unten, um die vollständige Stellenbeschreibung zu lesen. **Job Title: ** Treasury and Trade Solutions Client Executive (Vice President) **Business: ** Services **Division: ** Treasury and Trade Solutions **Officer Title: ** Vice President **C-Grade: ** C13 **Location: ** Frankfurt **Legal Entity: ** CEP **Posting until 30th of July 2026 ****Job Purpose/Overview: **The TTS Client Executive operates as the **leader and primary client interface ** for a dedicated portfolio, fostering a strategic partnership with the client.

Participate in the monthly Overdraft (OD) management process. * **Ensure key stakeholders are proactively informed ** of client needs regarding product and new requirements. * **Ensure AML inquiries are handled promptly and thoroughly **, adhering to Citi policies. * **Lead collaboration with ** Operations and Legal partners for client novations. **Experience, skills and capabilities *** We seek a highly motivated TTS Client Executive who can **autonomously drive client experience, proactively identify new sales opportunities, and ensure robust revenue realization and retention **.