Senior Director, Account Management

Ciklum islookingfora Senior Account Director tojoinourteaminGermany.

Ciklum is a global AI-powered Experience Engineering firm redefining how the world builds, innovates, and experiences technology. We combine product engineering, human-centered design, and AI to create solutions that reimagine industries and deliver real-world impact. Powered by 3,000+ engineers across EMEA, the US, and APAC, we deliver high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide.

About the role:

As a Senior Account Director, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Hybrid Business Development & Account Management: Actively hunt for net-new business opportunities within the DACH market while simultaneously managing and expanding a portfolio of existing enterprise clients
• Full-Cycle Sales: Drive the end-to-end sales cycle, from prospecting and initial C-level outreach to negotiating and closing high-value custom software and AI solutions
• Strategic Growth: Develop and execute comprehensive account management strategies (farming, up-selling, cross-selling, etc.) to fuel Ciklum's growth
• Relationship Building: Manage client accounts and build strong, sustainable, long-term client relationships as a trusted digital advisor
• Cross-Functional Coordination: Coordinate with internal Ciklum teams (delivery, technology, and GTM) to deliver solutions that meet clients' needs
• Market Intelligence: Keep a close eye on trends relevant to the client industry and business to proactively identify suitable tech opportunities
• Account Leadership: Manage client escalations and provide help/support to team members by acting as the single point of commercial contact
• Delivery Oversight: Provide governance and delivery oversight for your client accounts to ensure exceptional quality and satisfaction

Requirements:

• 8+ years of experience in hybrid business development and client relationship management, specifically selling custom software engineering, IT consulting, or AI/digital services
• Language Skills: Native or bilingual fluency in German, and full professional proficiency in English
• Hunter/Farmer Mindset: Very much goal and performance-oriented; capable of acting strategically while remaining hands-on in new logo acquisition
• Commercial Acumen: Ability to create a financial business case, present ROI back to customers and prospects, and manage account-level P&L responsibility
• Executive Presence: Proven ability to interact with C-Level Executives, convey Ciklum's value proposition, and explain in clear terms how we can execute on their business strategy

What`sinitforyou?

• At Ciklum you will build your career in a proven successful high growth company with unique service offering on the market
• You will challenge conventional ways of working
• You will be a part of a learning ecosystem with access to training and self-development opportunities
• You will join a culture with a strong social responsibility
• You will be part of a creative and dynamic team that works to the highest ethical standards

Aboutus:

AtCiklum,wearealwaysexploringinnovations,empoweringeachothertoachieve more,andengineeringsolutionsthatmatter. Withus,you'llworkwithcutting-edgetechnologies,contributetoimpactfulprojects,andbepartofaOneTeamculturethatvaluescollaborationandprogress.

Explore,empower,engineerwithCiklum!