Senior Director, Global Delivery Services

Das ist der Job

Perform other duties as assigned to support departmental and company objectives.

Darum lohnt es sich

Lead and develop a global delivery organization, including Directors, Managers, Project Managers, and Consultants, with responsibility for performance management, workforce planning, succession planning, employee development, and overall team effectiveness.

Partner closely with Sales and Customer Success teams to support pre‑sales activities, delivery scoping, implementation planning, customer adoption, renewals, and expansion opportunities.

Collaborate cross‑functionally with Product, Technology, Customer Support, and Customer Success teams to enhance the customer experience, influence product direction, and ensure seamless delivery, go‑live, and post‑implementation support.

Act as a key member of both the Global Delivery Services Leadership Team and UK Leadership Team, contributing to organizational strategy, regional execution, culture, employee engagement, and business growth. Proven leadership experience managing multi-layered, geographically distributed teams.

Experience working cross-functionally with Sales, Customer Success, Support, Product, and Engineering teams. Responsibilities Provide strategic leadership and governance for all delivery operations across the UK, EMEA, and APAC regions, ensuring consistent methodologies, quality standards, resource utilization, and successful customer outcomes.

Establish and maintain delivery governance frameworks, monitoring project health, risks, escalations, financial performance, delivery metrics, and operational effectiveness to drive continuous improvement and customer satisfaction.

Serve as the senior escalation point for complex, high‑risk, or strategic customer engagements, ensuring timely resolution and successful delivery outcomes. Drive strategic initiatives that improve customer satisfaction, operational efficiency, delivery scalability, time‑to‑value, and adoption of new tools, processes, and methodologies.

Build and maintain strong relationships with internal and external stakeholders, including executive leadership, customers, and strategic partners, ensuring alignment on business objectives and delivery priorities.

Requirements Bachelor's Degree in Business, Technology, related discipline or equivalent experience. 12+ years of experience in global delivery, professional services, or SaaS implementation environments. Strong expertise in project/program management, delivery governance, and operational performance management.

Excellent stakeholder management, communication, and influencing skills at senior levels. Demonstrated ability to drive strategic initiatives and operational improvements in a complex, global organisation. Strong analytical and data‑driven decision‑making capabilities.

Experience within legal technology, professional services, or financial systems environments is highly desirable. Experience with Elite software solutions and legal industry operations is strongly preferred. Ability to travel up 25–50% as business needs require. Role requires the following physical capacity: Sedentary: primarily desk/computer work.

Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position. #J-18808-Ljbffr