Responsibilities Lead the digital transformation of the Service Applications function Manage and upskill 4 teams totaling about 60 resources globally Develop and maintain strong, collaborative relationships with VPs and leaders across Call Center teams Oversee the architecture and governance of the Salesforce platform Define and enforce modern SDLC practices, including robust testing for AI model performance Requirements 10+ years in technical leadership with a focus on enterprise applications Proven experience or specialized training in HR/Service Technology transformation Prefer 5+ years of direct experience with the Salesforce platform (Service Cloud) Expert-level analytical skills with the ability to leverage predictive analytics Relevant technical certifications or leadership credentials (e.g., Lean Six Sigma, Salesforce Architect) Hard Skills Salesforce Service Cloud predictive analytics SDLC practices AI model performance testing Soft Skills leadership collaboration relationship management analytical skills Certifications & Qualifications Lean Six Sigma Salesforce Architect Industry Keywords digital transformation enterprise applications HR/Service Technology transformation Tools & Technologies Service Applications Call Center systems #J-18808-Ljbffr
