Quality and Compliance Director, TSS

Das ist der Job

Report on quality KPIs and trends to senior leadership and propose mitigation strategies.

Darum lohnt es sich

Requirements 7+ years in trust & safety or support quality assurance, risk operations or a related field within a technology or gaming company. 5+ years in a leadership role managing quality, audit, or oversight teams, and building high performing quality programs.

Culture & Benefits Be a part of a collaborative, welcoming, and creative environment.

Work in a company that deeply values diverse teams and an inclusive work culture. #J-18808-Ljbffr Quality and Compliance Director (Gamedev): Leading the quality assurance function responsible for auditing moderation enforcement decisions, player support workflows and machine learning model performance with an accent on identifying quality gaps and driving systemic improvements.

Focus on ensuring trust and safety and player support functions meet Epic’s quality standards, improving player experiences.

Location: Open to multiple locations across North America and Europe (including CA & WA) Salary: $131,307 — $192,584 USD (California), $119,370 — $175,076 USD (Washington) Company Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally, creating award-winning games and engine technology.

What you will do Lead the development and execution of scalable QA frameworks, methodologies, and processes across human and automated systems. Identify gaps and opportunities in moderation and player support workflows, recommending improvements through automation and training.

Partner cross-functionally with knowledge management, operations, data science, policy, and product to create calibration processes. Audit outputs of human moderators, player support agents and ML classifiers for fairness, accuracy, and unintended bias.

Investigate quality issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence. Experience auditing machine learning models, human moderation decision and support agent performance. Strong background working with classifier evaluation concepts and content moderation tooling.

Proven experience working with and evaluating vendor performance in global content moderation or support operations. Strong verbal and written communication skills, and comfort working on sensitive content types. Opportunity to innovate and raise the bar of engine and game development.