Das ist der Job
Report on quality KPIs and trends to senior leadership and propose mitigation strategies.
Darum lohnt es sich
Quality and Compliance Director (Gamedev): Leading the quality assurance function responsible for auditing moderation enforcement decisions, player support workflows and machine learning model performance with an accent on identifying quality gaps and driving systemic improvements.
Focus on ensuring trust and safety and player support functions meet Epic’s quality standards, improving player experiences.
Location: Open to multiple locations across North America and Europe (including CA & WA) Salary: $131,307 — $192,584 USD (California), $119,370 — $175,076 USD (Washington) Company Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally, creating award-winning games and engine technology.
What you will do Lead the development and execution of scalable QA frameworks, methodologies, and processes across human and automated systems. Identify gaps and opportunities in moderation and player support workflows, recommending improvements through automation and training.
Partner cross-functionally with knowledge management, operations, data science, policy, and product to create calibration processes. Audit outputs of human moderators, player support agents and ML classifiers for fairness, accuracy, and unintended bias.
Investigate quality issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence. Requirements 7+ years
