Product Director – Conversational AI CS & Pharma Advisory (m/f/d) · Cologne

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting‑edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role:

At Redcare, millions of customer interactions span from simple order questions to complex pharma advisory — and we are transforming how these are handled through AI. In this role, you will lead the shift toward AI-powered customer service and advisory, building systems that are fast, accurate, and safe in a healthcare context.

As Product Director for Conversational AI, you will own the end-to-end product strategy across chat, voice, and self‑service, while leading a team of Product Managers and driving cross‑functional collaboration across operations, engineering, and data science. This is a highly impactful leadership role where you shape how customers interact with Redcare at scale.