Mandarin-Speaking : Freight Operations & Customer Service Executive (Remote)

Role : Freight Operations & Customer Service Executive (Remote)

Job Overview

We are looking for a Freight Operations & Customer Service Executive to support daily logistics operations and provide excellent customer service. The role involves handling customer inquiries, coordinating shipments, monitoring deliveries, and ensuring smooth communication with customers and logistics partners.

Key Responsibilities

Handle customer inquiries regarding shipments, deliveries, and logistics services.

Coordinate with freight forwarders, shipping lines, carriers, and other logistics partners.

Monitor shipment status and provide timely updates to customers.

Assist in resolving shipment delays, delivery issues, and customer concerns.

Prepare and maintain shipping documents, shipment records, and operational reports.

Coordinate with internal teams to ensure smooth and efficient freight operations.

Qualifications

At least 1-3 years of experience in Customer Service, Freight Forwarding, Logistics, or Supply Chain.

Experience in shipment coordination, tracking, and customer support is an advantage.

Fluent in English and Mandarin, both written and spoken.

Good communication and customer service skills.

Strong organizational skills and attention to detail.