Lead User Experience Researcher (all genders) VP

Das ist der Job

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

Darum lohnt es sich

As part of our Design and Customer Experience team, you’ll play a pivotal role in launching innovative products and creating a seamless digital banking experience for Chase Germany.

Job Responsibilities • Design and execute end-to-end research studies, from discovery to concept testing to delivery to continuous improvements, to identify customer needs, preferences, and behaviors that foster product improvements and innovation. • Experience with a broad range of research methods, such as diary studies, co‑creation workshops, discovery interviews, and usability research. • Analyze and interpret data using advanced qualitative and quantitative methods and translate insights into actionable recommendations for enhancing user experience. • Facilitate moderated and unmoderated qualitative studies with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings. • Willingness to participate and contribute to the Research community and foster a culture of continuous learning and knowledge sharing within the Design and Customer Experience team. • Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market.

Required Qualifications, Capabilities, and Skills • 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on qualitative and some quantitative research methods. • Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for product teams and the wider business. • Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design. • Demonstrated experience in collaborating with cross‑functional teams, including UX designers, product managers, and developers, to propel customer‑centric decision‑making and inform product prioritization. • Experience in designing high‑quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs. • Fluent in both German and English languages. • Strong stakeholder management skills. • Strong presentation and communication skills.

Are you eager to work at a growing digital bank launching new products in a new market and deliver first-class customer experiences? JPMorgan Chase & Co. is expanding into Germany, and we’re looking for a qualitative Lead User Experience Researcher (Vice President) to join us in Berlin.

Preferred Qualifications, Capabilities, and Skills • Basic knowledge of German banking landscape. • Research experience in finance and banking. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.