International Service Director

Das ist der Job

Multilingual abilities are a plus. /li /ul /p

Darum lohnt es sich

ppThe International Service Director is responsible for leading, developing, and executing the WW service strategy for International markets. This senior leadership role ensures the delivery of world-class after-sales service through a network of regional teams and indirect business partners.

The goal is to maximize uptime, ensure regulatory compliance, drive customer satisfaction, and support revenue growth through service excellence. /p h3Specific Roles Responsibilities /h3 ul liDevelop and implement the global service delivery strategy in alignment with company goals /li liProvide leadership to regional service managers and country-level service teams /li liDefine and manage KPIs and SLAs to drive operational excellence /li /ul h3Customer Partner Relationship Management /h3 ul liBuild strong relationships with key customers, distributors, and service partners globally /li liAct as an executive escalation point for major service issues or critical accounts /li liDrive a customer-first culture across service organizations worldwide /li /ul h3Operational Excellence /h3 ul liOversee installation, maintenance, and repair activities across regions /li liImplement best practices for field service operations, remote diagnostics, and spare parts logistics /li liSupport lifecycle service management including warranties, upgrades, and preventive maintenance programs /li /ul h3Service Revenue Business Development /h3 ul liIdentify and drive new revenue opportunities from service contracts, extended warranties, and upgrades /li liCollaborate with sales to align service offerings with commercial strategies /li liMonitor and optimize service profitability and cost efficiency /li /ul h3Data-Driven Management /h3 ul liUtilize data from service systems (e.g., SAP, Salesforce, ServiceMax) to monitor performance /li liProvide regular reports to executive leadership on service metrics, trends, and opportunities /li /ul h3Quality, Compliance Risk Management /h3 ul liEnsure service operations comply with relevant medical device regulations (FDA, MDR, ISO 13485) /li liLead global CAPA processes related to service failures or customer complaints /li liManage risks related to installed base performance and service delivery gaps /li /ul h3Team Development /h3 ul liRecruit, mentor, and retain top service leadership talent globally /li liFoster a high-performance, collaborative, and diverse service culture /li liLead training and certification initiatives for technical and soft skills development /li liProven experience bi /bn leading and managing technical services and service sales in the medical imaging industry or related Healthcare sectors with, at least, 10+ years experience /li liA solid understanding of the medical imaging and services markets; including trends, technologies, products, and player /li liExperience with managing the indirect service model through channel partners /li /ul h3Other Requirements /h3 ul liWillingness to travel internationally up to 40–60%. /li liFluent in English.