Higher Education Account Executive – Midwest/Great Lakes

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Responsibilities • Retain current higher education accounts designated in territory. • Grow existing client base, while identifying upsell and cross-sell opportunities. • Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients. • Build positive line of communication to maintain and enhance relationships with clients. • Ownership of overall client satisfaction by proactively anticipating client needs. • Meet on campus at least one time per year to deliver an annual account review. • Assist in the coordination of sales and product revisions to existing clients. • Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions. • Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues. • Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction. • Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce. • Actively participate in the evaluation of new product client requests. • Work closely with technical support to understand the breadth and limitations of the client product solutions. • Coordinate and assist in the creation and distribution of client communications. • Generate, complete and track project and change request forms, documenting these activities in Salesforce. • Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients. • Attend trade shows, conference and other events as needed to support client communication and engagement. • Gather competitive information to assist in continually evaluating market position. • Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering. • Work collaboratively with the BDE, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Requirements • Bachelor's degree, or equivalent, preferably in business and/or technology. • Minimum of 3-5 years of sales and account management experience. • Background in the Higher Education market is a plus. • Experience with billing, payment processing and eCommerce services is helpful. • Experience with commonly utilized ERP systems within Higher Education (Oracle – PeopleSoft, Cloud, Ellucian – Banner, Colleague, Power Campus, Workday, Jenzabar, etc.) is preferred.