Director, Technical Account Management

Das ist der Job

In addition, this position will also receive an annual target bonus of 15%.

Darum lohnt es sich

What you’ll doAs Director of Technical Account Management at NinjaTrader, you will own the vision, structure, and execution of this team.

You’ll define how NinjaTrader shows up for its most strategic partners, set the bar for what great looks like, and build a Technical Account Management function that builds trust and strong partnerships.You will be hands‑on with the team, the partners, and the product.

You will manage and develop a team of Technical Account Managers, directly own a portfolio of the most complex and highest‑revenue partner relationships, and serve as the executive escalation point for the function.

On‑call availability as needed is required.Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the teamBuild and maintain a Technical Account Management department that serves partners across all NinjaTrader business unitsServe as executive sponsor and escalation point for NinjaTrader’s highest‑revenue and highest‑complexity partner relationshipsRun executive business reviews (EBRs) with C‑level and VP‑level stakeholders at key partner organizationsOwn team‑level KPIs including Time‑to‑First‑Trade (TTFT), Net Revenue Retention (NRR), partner satisfaction, and SLA performanceEstablish a structured weekly or bi‑weekly vendor cadence across the team to surface blockers, align on priorities, and set clear expectationsAggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized, actionable inputs to Product and Engineering leadershipInfluence the product roadmap on behalf of NinjaTrader’s most strategic partnersPartner with Engineering and Product to get partner needs scoped, sequenced, and delivered while setting clear, credible expectations back to partners on timelinesChampion enablement content development such as API documentation, partner‑facing resources, and onboarding materialsWhat you’ll need8+ years in a technical customer‑facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Technical Program Management in a SaaS, fintech, or market data context3+ years in a people management or team leadership role, with a track record of building and developing high‑performing technical teamsProven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholdersDemonstrated ability to build organizational structure from scratch or in an early‑stage environment, including defining roles, setting standards, and hiring to a modelDeep familiarity with RESTful APIs, OAuth, JSON, WebSockets, and cloud platforms (GCP, AWS, or Azure)Ability to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidanceStrong working knowledge of cloud architecture, data streaming, and middleware solutionsComfort reviewing technical SOWs, integration specifications, and implementation plansExceptional executive presence with the ability to lead high‑stakes partner conversations, de‑escalate crises, and represent NinjaTrader at the senior levelCross‑functional fluency; equally effective in a room with engineers, product managers, and C‑suite executives, with the ability to translate between all threeStrong organizational skills and the ability to manage multiple large accounts and team operations simultaneously in a fast‑paced environmentData‑driven mindset with experience tracking key metrics, building dashboards and reporting, and using insights to drive team performanceBonus points forBackground in trading platforms, market data systems, or financial services (futures, equities, or derivatives)Familiarity with financial regulatory compliance frameworks such as SOC 2 and PCI‑DSSExperience building or formalizing a Technical Account Management, Customer Success Management, or Solutions Engineering function at a growth‑stage companyComfort with scripting languages such as Python or JavaScript for debugging, proof‑of‑concept development, or enablement toolingPrior experience working with or alongside API support tiers and a strong understanding of L1/L2/L3 escalation modelsCompensationThe salary range for this role will be $165,000.xx – $185,000.00 USD.

Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader.

In addition to these weekly remote days, we offer:20 additional flex remote days annually5 Company Wide Office‑Optional weeks tied to major holidaysBenefitsGenerous PTO7 Paid Holidays Annually + 5 Conditional Holidays Annually1 Service Day Annually401k with 3.5% Company MatchPaid Parental Bonding LeaveHealth, Vision, Dental CoverageLife and Disability Insurance Covered 100% by NinjaTraderWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.LocationThis role is based in Chicago, IL.

Remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.HybridFor Chicago‑based employees, we follow a hybrid work schedule: In‑office Tuesday through Thursday, with remote work on Mondays and Fridays.

We are proud to be an equal opportunity workplace. #J-18808-Ljbffr