Das ist der Job
On‑call availability as needed is required.
Darum lohnt es sich
What you’ll do As Director of Technical Account Management at NinjaTrader, you will own the vision, structure, and execution of this team. You will be hands‑on with the team, the partners, and the product.
You will manage and develop a team of Technical Account Managers, directly own a portfolio of the most complex and highest‑revenue partner relationships, and serve as the executive escalation point for the function.
Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the team Build and maintain a Technical Account Management department that serves partners across all NinjaTrader business units Serve as executive sponsor and escalation point for NinjaTrader’s highest‑revenue and highest‑complexity partner relationships Run executive business reviews (EBRs) with C‑level and VP‑level stakeholders at key partner organizations Own team‑level KPIs including Time‑to‑First‑Trade (TTFT), Net Revenue Retention (NRR), partner satisfaction, and SLA performance Establish a structured weekly or bi‑weekly vendor cadence across the team to surface blockers, align on priorities, and set clear expectations Aggregate product feedback and technical pain points from across the partne You’ll define how NinjaTrader shows up for its most strategic partners, set the bar for what great looks like, and build a Technical Account Management function that builds trust and strong partnerships.
