Director/Senior Director, Client Services Lead

Responsibilities

• Lead Client Delivery and own the success of a portfolio of accounts, ensuring every project, program, and touchpoint delivers value, insight, and excellence
• Identify and elevate opportunities to expand client partnerships
• Develop account strategies that align to client goals and grow BlastX Consulting’s footprint, driving strategic growth
• Set the tone for client service excellence
• Oversee delivery standards, client communication, and internal coordination to ensure a thoughtful, high-quality experience
• Lead cross‑functional teams with purpose and accountability
• Coach consultants to deliver their best work while growing their consulting skills
• Build trusted partnerships by strengthening executive relationships and developing a deep understanding of client organizations—their goals, context, and culture—and guide engagements that truly matter to them
• Help clients make smart, often tough decisions
• Break down complex challenges, structure thinking, and ensure that recommendations drive action, not just analysis
• Foster alignment across BlastX teams and client stakeholders to achieve shared outcomes
• Champion AI enablement—evaluate and adopt agentic and AI‑assisted workflows that accelerate delivery and free the team for higher‑value work, while keeping AI use governed, outcome‑driven, and grounded in human judgment
• Coach and mentor team members, guiding their progression along the capability career path
• Develop best practices, tools, and training that advance capability expertise and power client success
• Collaborate across capabilities and CSLs to integrate standardization and best practices into the delivery model

Qualifications

• 8+ years of experience in a client‑facing role in management consulting or digital transformation consulting/agency
• Demonstrated ability to lead cross‑functional teams and successfully deliver in dynamic, fast‑paced environments
• Deep expertise in managing expectations, communicating risk, and building long‑term, trusted client relationships
• Strong commercial instincts expanding accounts and introducing new service opportunities
• A disciplined, impact‑oriented approach to analyzing challenges, solving problems and developing actionable solutions
• Strong financial and business acumen to effectively lead, adapt and make decisions with agility and confidence
• Clear, confident written and verbal communication skills, aligned with the BlastX voice and tailored to executive and technical audiences
• Experience creating and participating in thought leadership efforts (blog posts, industry events, speaking)
• Self‑motivated, high‑energy professional who thrives in both independent and collaborative settings
• Bachelor's degree preferred, or any equivalent combination of education and experience

Core Competencies

Demonstrates expertise in client delivery and account management, with a focus on strategic growth and client partnership expansion. Possesses strong financial acumen and the ability to lead cross‑functional teams while fostering collaboration and communication.