Director/Senior Director, Client Services Lead

Darum lohnt es sich

Responsibilities • Lead Client Delivery and own the success of a portfolio of accounts, ensuring every project, program, and touchpoint delivers value, insight, and excellence • Identify and elevate opportunities to expand client partnerships • Develop account strategies that align to client goals and grow BlastX Consulting’s footprint, driving strategic growth • Set the tone for client service excellence • Oversee delivery standards, client communication, and internal coordination to ensure a thoughtful, high-quality experience • Lead cross‑functional teams with purpose and accountability • Coach consultants to deliver their best work while growing their consulting skills • Build trusted partnerships by strengthening executive relationships and developing a deep understanding of client organizations—their goals, context, and culture—and guide engagements that truly matter to them • Help clients make smart, often tough decisions • Break down complex challenges, structure thinking, and ensure that recommendations drive action, not just analysis • Foster alignment across BlastX teams and client stakeholders to achieve shared outcomes • Champion AI enablement—evaluate and adopt agentic and AI‑assisted workflows that accelerate delivery and free the team for higher‑value work, while keeping AI use governed, outcome‑driven, and grounded in human judgment • Coach and mentor team members, guiding their progression along the capability career path • Develop best practices, tools, and training that advance capability expertise and power client success • Collaborate across capabilities and CSLs to integrate standardization and best practices into the delivery model Qualifications • 8+ years of experience in a client‑facing role in management consulting or digital transformation consulting/agency • Demonstrated ability to lead cross‑functional teams and successfully deliver in dynamic, fast‑paced environments • Deep expertise in managing expectations, communicating risk, and building long‑term, trusted client relationships • Strong commercial instincts expanding accounts and introducing new service opportunities • A disciplined, impact‑oriented approach to analyzing challenges, solving problems and developing actionable solutions • Strong financial and business acumen to effectively lead, adapt and make decisions with agility and confidence • Clear, confident written and verbal communication skills, aligned with the BlastX voice and tailored to executive and technical audiences • Experience creating and participating in thought leadership efforts (blog posts, industry events, speaking) • Self‑motivated, high‑energy professional who thrives in both independent and collaborative settings • Bachelor's degree preferred, or any equivalent combination of education and experience Core Competencies Demonstrates expertise in client delivery and account management, with a focus on strategic growth and client partnership expansion.

Possesses strong financial acumen and the ability to lead cross‑functional teams while fostering collaboration and communication.