Director of Rooms

Das ist der Job

Company Description The Hoxton is coming to Hamburg!

Darum lohnt es sich

We are looking for a Director of Rooms to join our team at The Hoxton, Hamburg.

Job Description What you’ll do… • To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded. • To ensure that all hotel standard operating procedures are trained and adhered to. • To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line. • To own all quality evaluation processes and strive to improve all qualitative metrics. • To take ownership of problem solving and ensure guest satisfaction levels are the highest possible. • To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office. • Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation. • To coach and develop the team, ensuring that they are well motivated and informed. • To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback. • To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams. • To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office. • To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors. • To ensure all health and safety procedures and policies are adhered to at all times. • To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

We leave our egos at the door and help get things done. • You’re up for doing things differently and trying (almost) everything once. • If we got stuck in a lift together, we’d have a good time and share a few laughs. • You want to be part of a team that works hard, supports each other, and has fun along the way. • You are an experienced, commercially savvy operator and have prior experience in a similar role. • You are comfortable with the strategic as well as day to day detail. • You have a high level of verbal and written communication skills, and computer skills. • You have experience of Micros Fidelio Opera, and KnowCross. • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

Additional Information What's in it for you... • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. • The chance to challenge the norm and work in an environment that is both creative and rewarding. • A competitive package and plenty of opportunity for development. • Food on us during your shift. • Enjoy a free night at The Hoxton and a meal for two when you first start with us. • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. • Time off to volunteer with one of our partner charities. • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. • Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! • The chance to challenge the norm and work in an environment that is both creative and rewarding. • Excellent discounts across The Hoxton and the global Ennismore family.

The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues and a bustling gastronomic scene.

Set as part of the exciting Alter Wall redevelopment project, The Hoxton, Hamburg will feature 188 bedrooms of varying sizes, a large lobby bar and ground floor restaurant, a beautiful rooftop restaurant and The Apartment - The Hoxton’s signature meeting and event space. Qualifications What we’re looking for… • Individuals.

You’re looking for a place where you can be you; no clones in suits here. • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. • You’re not precious.