Director of Operations - Hospitality Infrastructure

Das ist der Job

Define the long‑term operating vision, KPIs and service standards.

Darum lohnt es sich

Your Purpose The Director of Operations is accountable for the design, mobilization, opening and ongoing operation of large-scale cruise and hospitality infrastructure assets. The role ensures continuity from development through steady-state operations, acting as the operational owner from early construction phases through long-term performance.

Working in parallel with Development, Construction and Guest Experience, the Director of Operations guarantees that assets are operable by design, fully ready at opening, and sustainably efficient, safe and profitable thereafter.

Your Impact Operational Leadership Across the Asset Lifecycle Own end-to-end operational responsibility from pre‑opening through live operations. Ensure continuity of design, culture and systems from project phase into steady‑state operations.

Pre‑Opening & Mobilization (Parallel to Construction) Lead the operational readiness program aligned with construction milestones. In coordination with Corporate Guest Services (F&B, HK, Entertainment etc.), define procurement needs and implement it. FFE/OWS. Influence design decisions to ensure operational efficiency, safety and maintainability.

Establish operating structures, SOPs and governance well ahead of opening. Manage handovers from construction to operations, including phased turnovers. For each project, identify personnel needs and— in conjunction with HR—ensure the operational ability of new