Director of Management – Professional Liability Claims

Job Responsibilities

• Provide oversight claims advocacy of Management and Professional Liability excess claims. The first level claims managers will be in-house MGA or Programs claims teams or Third-Party Administrators.
• Analyze forms, policies, endorsements, special handling instructions and other pertinent documents in order to validate coverage.
• Manage claims in litigation with an eye toward protection of reputational risk and prevention of bad faith allegations. Possess a comfort level with fast‑paced and time‑sensitive claim negotiation.
• Approve claims according to authority, company rules, and/or local regulatory requirements.
• Advise the business on claims trends and loss mitigation (Program Management, Underwriting, Legal, Compliance, Risk, Finance and Actuarial functions).
• Possess a deep understanding of reserving accuracy and estimating with varying degrees of information available. The ability to articulate reserving practice and analysis used to arrive at a reserve is of paramount importance.
• Responsible for accuracy and adequacy of all aspects of claims reserving, and coverage assessment.
• Establish, maintain and develop contacts with the MGA and Program partners, brokers, ceding companies, lawyers and loss adjusters in connection with claims matters.
• Treat our broad range of customers fairly and professionally in all interactions.
• The scope of our D&O work is public and private corporations, including non‑profits.
• Travel within US and Internationally likely.
• Any other duties as reasonably required.

Requirements

• 7 to 10 years’ worth of experience handling Management and Professional Liability claims with a grant of authority of USD $250k or greater.
• Significant knowledge and experience of the claims process within the insurance industry.
• Exceptional problem‑solving and decision‑making skills.
• Ability to operate independently within grants of authority but have the experience and judgement to reach out for help and guidance on matters where assistance is needed.
• Ability to interact and effectively communicate with senior level executives on a day‑to‑day basis and during internal or external meetings.
• Ability to work strategically and collaboratively across departments.
• Strong computer skills, including knowledge of Microsoft Office products.
• Superior written and verbal communication skills in English is required and possessing the same skills in other languages is helpful, but not required.
• Education: J.D. degree from an accredited University. Licensed attorneys with claims experience are welcome to apply.

Core Competencies

Demonstrates extensive experience in Management and Professional Liability claims handling, with a strong focus on claims advocacy, reserving accuracy, and effective communication with senior executives. Possesses a deep understanding of the insurance claims process and the ability to manage claims in litigation while mitigating reputational risk.