Director of Engineering (m/f/d) New Berlin, Berlin, Germany

Das ist der Job

At Superchat, we’re rebuilding how businesses talk to their customers.

Darum lohnt es sich

As part of the Engineering Team, you will develop technologies that shape the future of communication. Join a dynamic team that makes a real difference with every line of code!

Who We Want • Experienced engineering leader. • You bring 5+ years of experience leading engineering teams in B2B SaaS or product‑led companies. • You have a track record of stewarding a team through a scaling phase and seeing the breakpoints first‑hand. • Technically credible. • You come from a strong technical background (former Senior+/Staff level), read code comfortably, and can follow and contribute to technical architecture discussions. • Builder of strong engineering systems. • You have built career frameworks, calibration systems, and performance management processes – and run them with consistency and discipline. • Clear communicator and strategic operator. • You are a strong communicator who turns strategy into clear quarterly objectives and actionable plans for teams. • High standards, low ego. • You combine high standards with a low‑ego, builder mentality and lead by example rather than hierarchy. • Structured, calm, and execution‑focused. • You know how to scale execution quality and operational discipline without slowing teams down.

You still want to spend 30%+ of your time coding or personally owning architecture decisions instead of scaling teams and engineering execution. • You rely heavily on fully built HR or people operations structures to manage performance, hiring, and team development. • You are entering engineering leadership for the first time and have not yet experienced scaling teams and organizations firsthand.

Your Day To Day • You run regular 1:1s with Engineering Managers and select senior engineers to support growth, alignment, and execution. • You lead growth conversations, performance reviews, and calibration sessions across the engineering organization. • You own key parts of the hiring process – from interviewing and org design to closing strong candidates. • You sponsor and prioritize tech debt reduction and long‑term architectural investments together with engineering leadership. • You review squad delivery progress, surface blockers early, and maintain a high quality bar across teams. • You work closely with the CTO on org design, hiring strategy, and headcount planning. • You coordinate roadmap priorities and engineering capacity planning together with the CPO.

Benefits & Culture • Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription. • Regular company and team events. • Annual personal development budget of €500 for conferences, courses, books, career coaching, and more. • An inclusive and exciting startup culture that enables fast professional and personal growth. • Beautiful office in the heart of Berlin with free snacks, drinks, and top‑notch equipment. • Two career tracks offering clear long‑term growth paths for both ICs and Engineering Managers, with explicit reversibility between tracks. • Hybrid work model: Berlin office at the center with two work‑from‑home days per week.

The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We’re building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands to small businesses and one‑person startups.

We’re hiring a Director of Engineering to take operational leadership of our Engineering organization. You’ll partner with the CTO on strategy, own people leadership across all engineering squads, and build the structures that let us scale. Who We Don’t Want • Hands‑on architect first.

Stakeholders CTO: Your manager and closest partner on strategy and org design. CPO: Counterpart on the Product side. Engineering Managers: Your direct reports. People Ops: Partner on compensation and hiring processes. We support relocation to Berlin with practical help to ensure a smooth transition.

Direct feedback culture, transparent and respectful communication across all levels of the organization.