Director (m/f/d)– Change & Communication and Training & Enablement

Darum lohnt es sich

You will lead and empower a diverse team of experts responsible for driving change management, communication, training, enablement, and program governance across the program.Your role is central to ensuring a successful and sustainable transformation of CRM capabilities throughout the organization.

You will be accountable for delivering the transformation in a people-centric and future-proof manner.This position requires outstanding people management skills, a hands-on mindset, and a proactive approach.Purpose / Key Responsibilities:Leadership of the Change & Communication and Training & Enablement Team: Setting clear direction, enabling growth through continuous support, and inspiring motivation with purposeful challenges.Mentorship: Empowering team members through guidance and support, driving their technical and personal development, and cultivating a culture of trust and continuous learning.Developing and implementing CRM transformation strategies: Contribute to the creation and execution of the OneCRM target picture, vision, and success KPIs, ensuring change, communication, training, and governance efforts are aligned with strategic g Your RoleAs the Director – Change & Communication and Training & Enablement – you will play a pivotal role in delivering our large-scale global OneCRM initiative, known as PULSE, built on the Salesforce platform.

Close collaboration with Product Owners, Business Analysts, Integration Leads (e.g., MuleSoft), and IT stakeholders is essential.