Director, Care Delivery
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Das ist der Job
Establish scalable processes and workflows to support organizational growth and evolving patient needs.
Darum lohnt es sich
Responsibilities Lead and oversee daily operations of multidisciplinary care teams, including care coordinators, medical assistants, and nursing support staff. Develop and implement operational strategies that improve patient access, care quality, and team efficiency.
Influence workforce planning and drive staffing frameworks to ensure optimal team coverage to meet patient demand. Ensure seamless coordination between care teams and providers throughout the patient journey that enhance patient satisfaction and clinical outcomes.
Partner with cross-functional teams to implement new programs, workflows, and technology enhancements. Experience managing multidisciplinary healthcare teams, including care coordinators, medical assistants, nursing teams, and provider operations. Proven ability to lead teams through growth, change, and process transformation.
Accountable for operational performance through key performance indicators (KPIs) and service-level metrics. Oversee provider utilization and capacity management across physicians and advanced practice providers for scheduling efficiency, panel management, and appointment access metrics.
Drive continuous improvement initiatives using data and performance insights in scaling and evolving Form Health's virtual care model. Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
Support change management efforts and organizational initiatives that improve care delivery and operational effectiveness.
Qualifications Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred. 7+ years of progressive leadership experience in healthcare operations, care delivery, or clinical operations. 3+ years of experience leading virtual care, telehealth, or digital health operations preferred.
Demonstrated success in provider capacity planning, utilization management, and operational performance improvement. Strong analytical and data-driven decision-making skills. Exceptional communication, collaboration, and leadership skills. #J-18808-Ljbffr
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