Director, Account Management

Das ist der Job

Together with our customers, we’re helping build a sustainable economy where everyone can prosper.

Darum lohnt es sich

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.br/br/Overview br/br/The Swiss Account Management team plays a critical role in strengthening Mastercard’s position in the market and deepening relationships with key banking partners across Switzerland.

You will partner closely with customers and internal stakeholders to grow portfolios, advance service offerings, and lead impactful initiatives across the payments landscape.br/br/Key responsibilities include:br/br/• Build, grow, and strengthen strategic partnerships with key banking customers, delivering high-impact solutions, insights, and services that create measurable valuebr/• Develop and execute growth strategies for the Swiss market in close partnership with country management, account teams, and product teamsbr/• Lead strategic client conversations with senior decision-makers to identify, shape, and convert new and emerging opportunities into sustainable revenue growthbr/• Create and drive account plans with clear objectives, strong client engagement, and measurable KPIs; monitor performance against targets and lead regular business reviewsbr/• Partner with internal teams to craft compelling client presentations, business cases, and value propositions that support strategic growth conversationsbr/• Stay close to market developments, regulatory change, technology trends, and the competitive landscape to identify opportunities for innovation and differentiationbr/• Champion thought leadership in partnership with the Customer Solutions Center, developing tailored value propositions and impactful proposals for customersbr/• Own the overall client relationship across strategic initiatives and day-to-day execution, including issue resolution, negotiations, stakeholder reporting, and service expansionbr/• Manage account PL with clear business ownership, define strategic priorities, and negotiate new business opportunities within existing commercial frameworksbr/• Influence and align cross-functional teams to deliver high-quality, client-centric solutions for a strategic partner portfoliobr/• Contribute as an active and collaborative member of the Swiss team, helping build a high-performing and positive team culturebr/br/All about youbr/br/• Deep interest in payments, banking, financial services, e-commerce, and digital innovation, with a strong understanding of the payments ecosystem and market dynamicsbr/• Proven commercial acumen and sales capability, with the ability to originate opportunities and independently progress them to closurebr/• Strong track record of managing senior strategic relationships and navigating complex stakeholder environmentsbr/• Strong business judgment supported by financial acumen, analytical strength, and negotiation skillsbr/• Demonstrated ability to build and manage sales pipelines that support long-term growth objectivesbr/• Excellent communication and influencing skills, with the ability to engage a wide range of stakeholders and adapt messaging to different audiencesbr/• Strong collaborative leadership style, with the ability to align indirect resources, build consensus, and drive outcomes across internal and external stakeholdersbr/• Comfortable operating in ambiguity and able to bring clarity, structure, and momentum when navigating uncertaintybr/• High self-awareness, openness to new ideas, and a willingness to challenge the status quo in service of stronger partnerships and better outcomesbr/• Structured, diligent, and resourceful, with curiosity, agility, and creativity in solving business challengesbr/• Curious, hands-on, and eager to learn, with a willingness to take initiative and contribute beyond the briefbr/• Positive, grounded, and team-oriented, with the energy and ambition to make a meaningful impactbr/br/Experience and qualificationsbr/br/• Minimum of 7 years of relevant professional experiencebr/• Excellent verbal and written communication skills, with the ability to articulate solutions and value propositions to senior stakeholders and customersbr/• Strong ability to collaborate across functions and deliver results in a highly cross-functional environmentbr/• High self-motivation, the ability to work autonomously, and a strong customer and results orientationbr/• Bachelor’s degree required; MBA or other postgraduate degree preferredbr/• Fluency in German and English required; additional languages are a plusbr/br/Corporate Security Responsibilitybr/br/All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:br/•Abide by Mastercard’s security policies and practices;br/• Ensure the confidentiality and integrity of the information being accessed;br/• Report any suspected information security violation or breach, andbr/• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.pbCorporate Security Responsibility /b /ppbr/All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: /plipAbide by Mastercard’s security policies and practices; /p /lilipEnsure the confidentiality and integrity of the information being accessed; /p /lilipReport any suspected information security violation or breach, and /p /lilipComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. /p /libr/br/br/ JOB DESCRIPTION pbOur Purpose /b /ppbTitle and Summary /b /pDirector, Account ManagementOur Purposebr/Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

As Director, Issuing Account Management, you will lead strategic client engagement for some of our most important banking relationships, helping shape growth agendas, unlock new business opportunities, and deliver long-term value for both our customers and Mastercard.

This is a highly visible role for a commercially minded relationship leader who combines strategic thinking with executional excellence.