Das ist der Job
Location Remote based position, person needs to be based in US.
Darum lohnt es sich
Deliver educational activities across the customer lifecycle including onboarding, adoption, and long-term commitment and track against targets over time Drive best practices that are developed with your customer-base that can be shared with other members of the team.
Customer Success Executive The Customer Success Executive (CSE) for Corporate Segment- Global Accounts will be responsible for Global Firm customers within our business.
The CSE is primarily focused on leading the renewal of Legal solutions including Westlaw, WestlawNext, OneSource, Checkpoint and Tax Solutions for existing G7 firms during renewal window. The CSE leads renewal and upsell sales motions for top existing accounts, driving retention during the renewal window and handles more complex deals.
This role is assigned a book of business and will be responsible for the development of customers’ knowledge on their suite of offerings. The CSE will manage these customers to drive performance towards Thomson Reuters’ strategic objectives and retention goals.
This will require the management of multiple projects and strong business acumen to remove obstacles interfering with growth and retention of customers. About the Role Understand “what success looks like” for our customers and partner with them to define their business outcomes.
Includes but not limited to, developing commercial growth strategies, defining how best to collaborate with internal
