Customer Success Director (German-speaking)

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Benifex’s mission is to build remarkable experiences that employees love.

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Customer Success Director (German-speaking) Join to apply for the Customer Success Director (German-speaking) role at Benifex We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world.

This is an exciting time to join Benifex — a high-growth, evolving environment where you can help shape our German presence and be part of something truly special. • Impact: Manage a multimillion-pound portfolio of significant German enterprise customers, driving both customer success and Benifex’s growth through retention and ARR expansion. • Team: Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success together.

We’re proud of our inclusive, supportive, and growth-oriented culture. **Please note we are unable to offer visa sponsorship and require to people to be based in Germany for this position** €60,000-75,000salary and commission (€10,000-25,000 OTE) ⚖️ Flexible work – our Munich team meet on-site Tuesdays & Wednesdays 🙌 Two days per year dedicated to volunteering 🤸 €500 annual wellness budget for health-related activities or items 🩺 Occupational health support for work-related health Parental leave up to 3 years per child 🥳 Yearly events to celebrate company milestones and holidays We’re looking for an experienced Customer Success Director to join our Global Accounts team in Germany.

This is a high-impact role, shaping how our largest German customers achieve their goals through Benifex. • Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and exceptional customer experience. • Partner with customers to understand their business priorities, define a clear success plan, and align Benifex solutions to deliver measurable value. • Drive renewals and growth within your portfolio by identifying opportunities for expansion, cross-sell and upsell of products or services. • Lead strategic reviews and engagement meetings (virtually and in-person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation. • Act as a trusted advisor , providing thought leadership on Employee Benefits, Reward, HR and technology trends. • Collaborate cross-functionally with internal teams across Product, Operations, Marketing, and Sales to ensure consistent and aligned delivery to your customers. • Champion the customer voice internally, ensuring feedback and insights help inform product development and continuous improvement. • Own the renewal process , including contract negotiations and any associated RFPs, ensuring successful outcomes for both the customer and Benifex. • Promote customer advocacy by driving participation in events, case studies, and reference opportunities that showcase customer success stories.

Required skills & experience • Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts. • Extensive experience in customer success or employee benefits consulting . • Proven track record in B2B SaaS environments, focusing on global enterprise businesses. • Professional language skills in German and English, written and spoken.

Bonus: • HR Tech or Employee Benefits experience Core competencies: • Strong communication and influencing skills • Strategic Customer Success mindset • Excellent organisational and commercial acumen • Strong relationship building and negotiation skills Even if you don't meet all of the requirements for this role, we encourage you to apply!

Initial call with the Talent team - 30 min 🧪 Online tests in numeracy and logical reasoning ⏳ Interview with the Commercial Lead- 60 min 🤩 Final interview with one of our Senior Leaders - 30-45 min At Benifex, we are committed to equal opportunities and celebrating diversity.

We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.

To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀 Why should you apply? • Growth: We’re scaling fast, with strong customer wins and increasing market traction.

You’ll be surrounded by colleagues who want to see you grow and succeed. • Variety: Work across our full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative HR solutions. • Culture: Benifex has been recognised as a Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025.

This senior individual contributor role manages a multi-million-pound portfolio of around 10–20 strategic German enterprise customers . You’ll build long-term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and drives lasting customer success.

Acting as a strategic advisor and escalation point , you’ll be supported by dedicated Customer Success Managers focused on day-to-day engagement. What are we looking for?

We are looking for talented and passionate individuals who are eager to learn and grow. ✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together.

We’re proud to be an inclusive employer, celebrating the unique contributions of everyone. If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying. Martinsried, Bavaria, Germany 4 months ago