CSO Executive Bulgaria

Das ist der Job

Job Description This is a hybrid role, which will require presence in our office in center of Sofia twice per week.

Darum lohnt es sich

Raise credit notes, manual invoices if needed Perform joint customer visits with Account Managers if necessary Actively work to understand CHEP’s business functions, systems and products to be able to provide first time query resolution and excellent service to customers Understand all CHEP systems and the use of data within those systems Provide analytical data and support on specific account queries and query findings React positively to problems identified and undertake root-cause analysis Who we are looking for: Bachelor Degree Advanced Bulgarian and English knowledge Experience in Customer Service, Supply Chain, or FMCG Direct customer liaising Creative problem solver Team player with the ability to work on own initiative and autonomously Willingness to travel on quarterly basis What we offer: Private medical care as per local Company Policy Meal tickets Bonus in accordance with the Company Policy Opportunity to join Brambles Employee shares program International career development opportunities Training and development program Remote Type Hybrid Remote Skills to succeed in the role Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers Equal Opportunity Employer We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

As a Customer Service Back Office Coordinator you are the main contact for day-to-day queries and complaints of customers, with the responsibility of delivering excellent customer service in a timely manner.

What you will do: Professional & courteous response to all incoming calls/queries/complaints from customers in a timely manner and with high quality standard Prompt and efficient follow-up of customer queries & service requests Record customer queries/complaints in CRM Ensure the investigation and resolution of customer enquiries and complex issues with minimal delay.

On-board new customers including MyCHEP training Ongoing MyCHEP support to customers Maintain customer relations and admin support to all customers via systems (MyCHEP), phone and email Process customer orders and declarations accurately Resolve credit, invoicing and pricing queries.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. #J-18808-Ljbffr