Das ist der Job
This position provides leadership for the implementation and administration of Article X of the Association’s Bylaws.
Darum lohnt es sich
The Complaints Resolution Process provides the Association a mechanism to protect public interest and encourages public confidence. The Complaints Director has a vital role in upholding the integrity and credibility of the Association by ensuring appropriate implementation of Article X and associated policies and procedures.
Description
Position Summary: The Association’s Bylaw, Article X Complaints Resolution Process is a comprehensive process to manage the resolution of complaints received by the Association relating to professional conduct of members.
Major Duties & Responsibilities
In accordance with the Association’s Bylaws the Complaints Director shall oversee, support and manage the Complaints Resolution Process under the supervision of the CEO. Receiving Complaints Assess all complaints about NHPC members to identify risk to public and public safety issues.
In consultation with the CEO assess whether a submission would be considered conduct justifying a complaint that should be dealt with in the formal complaint process or whether the complaint should be dealt with through another avenue (e.g. NHPC practice management or the criminal court).
Impose, if deemed appropriate, any interim conditions or suspensions imposed by the Ethics Committee. Keep appr
