Das ist der Job
Focus on digital-first delivery strategies and influencing cross-functional priorities.
Darum lohnt es sich
Client Success Director (SMB): Leading and developing a high-performing Client Success team for the small and medium sized business segment with an accent on designing and evolving the operating model that enables profitable and scalable service.
Team members are required to work onsite three days a week (Tuesday, Wednesday, Thursday) in the New York City office. For those based in San Francisco/Bay Area, CA, or Seattle, WA, team members are required to attend quarterly Work Together Days within these cities.
What you will do Lead and develop a high-performing Client Success team, fostering a culture of accountability and continuous improvement. Location: New York, NY; Remote, US (Hub cities). This role requires active work authorization in the US.
Salary: $153,000 - $180,000 per year Company Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation.
Design, implement, and iterate on digital-first and pooled support models to expand reach. Serve as the strategic voice of SMB clients internally, influencing Product, Marketing, Sales, BizOps, and Client Delivery priorities. Support a high level of client engagement, satisfaction and loyalty within the SMB segment. Leverage data, campaigns, and sc
